Life happens. Reschedule or cancel with a full day's notice and there’s no cancellation fee.
See Section 8 →Tell us in writing within a day and we'll come back to make it right at no extra cost.
See Section 8 →Deposits may be required to reserve certain appointments and are applied to your final balance.
Sections 2 & 5 →Insured & background-checked. Serving the Denver metro, 7 days a week.
Last Updated: August 2026
These Terms of Service govern the cleaning and related services provided by Bizzy Cleaners LLC. We've written them to be as clear as the work we do. Please read them carefully before booking.
These Terms of Service ("Terms") constitute a binding agreement between you ("Client," "you," or "your") and Bizzy Cleaners LLC ("Bizzy," "we," "us," or "our"), a Colorado limited liability company serving the greater Denver metropolitan area.
By requesting a quote, booking an appointment, enrolling in recurring service, or accepting services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are booking on behalf of another person, household, property owner, tenant, business, or other entity, you represent that you are authorized to accept these Terms on their behalf.
If you do not agree with these Terms, please do not book or use our services.
Before work begins, we may provide a complimentary consultation, estimate, or quote based on the information available to us about the property, its condition, and the services requested.
Quotes are provided free of charge unless otherwise stated and remain valid for thirty (30) days from the date issued.
A quote is a good-faith estimate or agreed price based on the scope of work and the condition of the property as described or reasonably observable at the time of booking.
If actual conditions materially differ from what was described, or if the requested scope changes, the price or scope may need to change. We will notify you of any material increase before proceeding with additional work or charges, and your approval will be required before we proceed beyond the original agreed scope.
You agree to provide safe, timely, and unobstructed access to the property for the duration of the scheduled appointment.
If our team cannot access the property at the agreed time, the appointment may be treated as a cancellation or lockout, and the applicable fee described in Section 07 may apply.
For move-in, move-out, turnover, rental, or other properties where the Client may not be present, you are responsible for providing appropriate access instructions, keys, codes, or other access arrangements.
Scheduled arrival times and arrival windows are estimates and are not guaranteed exact arrival or departure times.
Cleaning appointments can occasionally be delayed or rescheduled because of traffic, weather, the condition of a prior property, unexpected circumstances, emergencies, or other factors outside our reasonable control. We will make reasonable efforts to communicate significant delays or changes.
When you hire Bizzy, you are hiring Bizzy Cleaners LLC, not a specific individual cleaner.
We may change the team member or team members assigned to your service. If you request a specific cleaner, we will make reasonable efforts to accommodate your request but cannot guarantee that person's availability.
A change in the team member assigned to your service does not entitle you to a discount, cancellation, or refund.
If other contractors, movers, tradespeople, maintenance workers, or other unaffiliated individuals are working at the property during our service window, their presence or activity may interfere with our ability to complete the agreed scope.
We are not responsible for delays, incomplete work, or reduced cleaning results caused by the presence or activity of third parties.
Unless expressly quoted and agreed upon in writing, our services do not include:
Cleaning or handling of biohazardous materials
Mold remediation
Hoarding conditions requiring specialized remediation
Active pest or vermin infestations
Exterior windows above ground level or other work requiring unsafe height or access
Moving heavy furniture or appliances
Work requiring specialized equipment or licensing
Any task our team reasonably determines to be unsafe
We may decline or discontinue any service that presents a health, safety, property, or other unreasonable risk.
We offer services on a flat-fee, hourly, or recurring basis, as specified in your quote or booking confirmation.
A deposit may be required to reserve an appointment, particularly for larger, specialty, move-in/move-out, turnover, or other services requiring advance scheduling.
If required, the deposit will be applied toward the total amount due for the applicable service.
Unless otherwise agreed in writing, payment is due upon completion of service.
By providing a payment method, you represent that you are authorized to use it and authorize Bizzy to charge that payment method for services you have booked or received, including applicable cancellation, lockout, or other fees permitted under these Terms.
For recurring services, you authorize Bizzy or its payment processor to charge the payment method on file for each completed service at the agreed recurring-service price and for applicable authorized fees.
You are responsible for maintaining a valid payment method and updating your payment information when necessary.
If a payment is declined or remains unpaid, Bizzy may suspend future services until the balance is resolved. Unpaid balances may be subject to reasonable collection costs or fees to the extent permitted by law.
Bizzy warrants that its services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards.
Except as expressly stated in these Terms, Bizzy makes no other warranties, express or implied, regarding the services.
Cleaning services are intended to improve the cleanliness and condition of a property. We do not guarantee that every stain, odor, buildup, discoloration, damage, or pre-existing condition can be removed.
Results may vary depending on the age, condition, material, surface, previous maintenance, and other characteristics of the property.
Cancellation and Rescheduling
You may cancel or reschedule an appointment without a cancellation fee up to twenty-four (24) hours before the scheduled start time.
Cancellations or rescheduling requests made within twenty-four (24) hours of the scheduled start time, as well as lockouts or situations where our team cannot safely or reasonably access the property, may be subject to a fee of up to fifty percent (50%) of the scheduled service price.
Bizzy may reduce or waive a cancellation or lockout fee at its discretion.
Recurring Service Cancellation
You may cancel your recurring cleaning service at any time.
If you enrolled in recurring service online, you will be provided an online method for canceling the recurring service. If you enrolled through another method, you may cancel using the cancellation method provided by Bizzy.
Canceling recurring service does not automatically cancel an appointment that has already been scheduled within the applicable cancellation window. The cancellation or rescheduling provisions above continue to apply to individual appointments.
Satisfaction Guarantee
If you are not satisfied with an aspect of a completed cleaning, notify Bizzy in writing within twenty-four (24) hours of the service.
We will have the opportunity to return and re-clean the affected area or areas at no additional charge.
The Satisfaction Guarantee applies to cleaning quality and does not apply to pre-existing damage, permanent stains, conditions outside the agreed scope, items or surfaces we were unable to safely clean, or circumstances caused by another person or event after our service.
The re-cleaning opportunity described above is Bizzy's exclusive remedy for service-quality concerns, except where otherwise required by applicable law.
We are committed to providing our team with a safe, professional, and respectful working environment.
We may immediately stop or refuse service if a Client or other person at the property engages in threatening, abusive, discriminatory, harassing, intoxicated, or otherwise unsafe behavior toward our team.
No refund will be due for services already performed, and applicable cancellation or other fees may apply.
Pest and Vermin
If an active pest or vermin infestation is present, including but not limited to bed bugs, roaches, fleas, or other infestations, we may decline or discontinue service.
If an infestation was not disclosed before our arrival and we determine that service cannot safely proceed, the appointment may be treated as a cancellation or lockout and applicable fees may apply.
Any services already performed remain payable.
Pets
Please secure pets during service.
You are responsible for the safety and security of your pets and for preventing them from interfering with our team or accessing cleaning products.
Bizzy is not responsible for the escape, behavior, injury, illness, or wellbeing of an unsecured animal, except to the extent caused by Bizzy's gross negligence or as otherwise required by law.
Valuables and Personal Property
Please secure cash, jewelry, sensitive documents, irreplaceable items, and other valuables before service.
You are responsible for identifying specialty items, finishes, materials, or surfaces that require special care or cannot safely be cleaned using standard cleaning methods.
Bizzy is not responsible for damage to items or surfaces where the condition, material, finish, installation, or special care requirements were not reasonably apparent or disclosed to us before cleaning.
Fixtures, Fittings & Surfaces
We are not responsible for pre-existing damage or for fixtures, fittings, décor, appliances, surfaces, or other property that is unstable, improperly installed, deteriorated, defective, or in disrepair.
If an item or surface appears unsafe to clean, we may decline to clean it.
Damage Claims
Any claim of damage allegedly caused by our services must be reported to Bizzy in writing within twenty-four (24) hours of the service, with reasonable supporting information and, where appropriate, photographs.
Failure to timely report a claim may limit our ability to investigate the condition and may affect the claim to the extent permitted by law.
Security Deposits
Bizzy does not guarantee the recovery of any rental, lease, or other property security deposit.
Property owners, landlords, property managers, buyers, and other third parties may apply their own standards when evaluating the condition of a property.
Our cleaning service does not guarantee that a property will satisfy any third-party inspection or security-deposit requirements.
Move-In, Move-Out & Turnover Services
Move-in, move-out, rental turnover, and similar services may have additional scope, pricing, access, and scheduling requirements.
For these services, you are responsible for ensuring that Bizzy has access to the property for any agreed re-cleaning or quality follow-up.
If keys, access codes, or possession of the property are transferred to a landlord, property manager, buyer, tenant, mover, or other third party immediately following our service, you remain responsible for communicating any concerns to Bizzy within the applicable Satisfaction Guarantee period.
If access is no longer available, our ability to provide a re-cleaning may be limited.
Unexpected Property Conditions
Our pricing and scope are based on the condition of the property as represented or reasonably observed when the service is booked.
If our team arrives and determines that the property materially exceeds the assessed scope or requires substantially more time, we will notify you and explain the available options.
You may:
-Approve additional time or work at the revised price; or
-Have our team complete as much of the original agreed scope as reasonably possible within the original booking.
Bizzy will not proceed beyond the original agreed scope or incur additional charges without your authorization, except where otherwise expressly agreed in writing.
We welcome honest feedback.
If something about your service does not meet your expectations, we encourage you to contact us so we have an opportunity to understand the issue and make it right.
If you voluntarily submit a review, testimonial, photograph, or other feedback to Bizzy, you grant Bizzy permission to display and share that content in connection with our business and marketing, unless you request otherwise in writing.
Nothing in these Terms prevents you from providing truthful feedback or exercising any rights you have under applicable law.
Bizzy invests substantial time and resources into recruiting, hiring, training, scheduling, managing, and supporting its team members.
During your engagement with Bizzy and for twelve (12) months following your last service with Bizzy, you agree not to directly or indirectly:
-Solicit a Bizzy team member to leave or bypass Bizzy;
-Hire or engage a Bizzy team member outside of Bizzy to provide cleaning or substantially similar services;
-Encourage a Bizzy team member to provide services directly to you or another person or entity outside of Bizzy; or
-Arrange for a Bizzy team member to provide cleaning or substantially similar services to you outside of Bizzy.
This provision does not prohibit you from continuing to receive services from a Bizzy team member through Bizzy.
To the fullest extent permitted by applicable law, Bizzy reserves all remedies available for a violation of this provision.
Bizzy may photograph before-and-after cleaning results for quality assurance, training, portfolio, and marketing purposes.
By booking services, you consent to photographs of cleaning work unless you opt out in writing before the service.
We will make reasonable efforts to ensure that photographs do not identify you or disclose private information.
We will not intentionally photograph people, personal documents, financial information, or other sensitive personal information for marketing purposes.
You may withdraw your consent for future marketing use by contacting Bizzy in writing. Withdrawal does not require us to remove photographs that have already been lawfully published or distributed before the withdrawal, to the extent permitted by law.
All content, branding, materials, photographs created by Bizzy, and other intellectual property provided by Bizzy, including the Bizzy name, logo, website content, graphics, written materials, and proprietary processes, remain the property of Bizzy Cleaners LLC or its licensors.
Nothing in these Terms grants you a license to reproduce, modify, distribute, sell, or commercially use Bizzy's intellectual property except as necessary to use our services or communicate about your experience with Bizzy.
Except as expressly provided in these Terms, our services are provided "as is" and "as available."
To the fullest extent permitted by applicable law, Bizzy disclaims implied warranties, including warranties of merchantability and fitness for a particular purpose.
Nothing in these Terms is intended to waive or limit any warranty, right, or protection that cannot legally be waived or limited under applicable law.
To the fullest extent permitted by Colorado law, Bizzy's total aggregate liability arising out of or relating to the services shall not exceed the amount actually paid by you to Bizzy for the specific service giving rise to the claim.
To the fullest extent permitted by law, Bizzy shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits or other economic losses.
Nothing in these Terms limits liability that cannot legally be limited or waived under applicable law.
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Bizzy Cleaners LLC, its members, managers, employees, contractors, and agents from claims, liabilities, damages, losses, reasonable attorneys' fees, and expenses arising from:
Your material breach of these Terms;
Your negligence or intentional misconduct;
The acts or omissions of persons you invite or permit onto the property; or
Conditions at the property that are outside Bizzy's reasonable control.
This provision does not require you to indemnify Bizzy for losses caused by Bizzy's own negligence, willful misconduct, or other conduct for which indemnification cannot legally be required.
Entire Agreement
These Terms, together with the applicable quote, booking confirmation, and any written service-specific agreement, constitute the agreement between you and Bizzy regarding the applicable services and supersede prior understandings regarding those services.
If a quote or written service-specific agreement conflicts with these Terms, the more specific written terms applicable to that service will control to the extent of the conflict.
Changes to These Terms
Bizzy may update these Terms from time to time. Updated Terms will apply to future bookings and services after the effective date stated in the updated Terms.
Waiver
Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law.
Relationship of the Parties
Nothing in these Terms creates an employment, agency, partnership, joint venture, franchise, or other similar relationship between you and Bizzy.
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
(a) Most concerns can be resolved quickly by contacting us directly. We ask that you reach out to us in good faith before initiating any formal dispute.
(b) If a dispute cannot be resolved informally, the parties agree to attempt resolution through good-faith negotiation.
(c) Any unresolved dispute shall be resolved by arbitration rather than in court, except as noted below.
(d) Arbitration shall be administered by JAMS under its applicable rules, seated in Denver, Colorado.
Nothing in this Section prevents either party from seeking relief in small-claims court for qualifying disputes.
Questions about these Terms may be directed to Bizzy Cleaners LLC by email at [email protected]. We're happy to explain any provision before you book.
Email [email protected]. We're happy to explain anything before you book, or send you a free quote today.
By booking Bizzy Cleaners, you agree to these Terms of Service.